Terms & Conditions

Please read all of these terms and conditions as they relate to the purchase of an Electronic Security Product from Immobiliser Fit Ltd.

 

    1. These Terms and Conditions will apply to the purchase of the good by you (the Customer) from Immobiliser Fit Ltd. email address sales@immobiliserfit.co.uk  and telephone number 0208 212 7393
    2. These are the Terms in which we sell all Goods to you. By ordering any of the Goods, you agree to be bound by these Terms and Conditions.
  1. INTERPRETATION
    1. Consumer means an individual acting for the purposes which are wholly or mainly outside their trade, business, craft of position.
    2. Contract means the legally-binding agreement between you and us for the sale and purchase of the Goods.
    3. Equipment means the equipment supplied to fit to your vehicle IE Electronic Security Product.
    4. Delivery Location means the Supplier’s premises or other location where the Goods are to be supplied, as set out in the Order.
    5. Goods means any goods that we supply to you, of the number and description as set out in the Order.
    6. Order means the Customer’s order for the Goods from the Supplier as set out.
    7. Provider means the company who supply the service of monitoring and tracking your vehicle, including online applications for you to manage your tracker/vehicle.
  1. GOODS
    1. The description of the Goods is as set out on our website, catalogues, brochures or other form of advertisement. Any description is for illustrative purposes only and there may be small discrepancies in colour and size.
    2. In the case of Goods made to your special requirements, it is your responsibility to ensure that any information you provide is accurate.
  1. BASIS OF SALE
    1. The description of the Goods on our website, catalogues, brochure or other form of advertisement does not constitute a contractual offer to sell the Goods.
    2. When an Order has been made, we can reject it for any reason, although we will try to tell you the reason without delay.
    3. A Contract will be formed for the Goods ordered, only upon the Supplier sending an email to the Customer saying that the Order has been accepted or if earlier, the Supplier’s delivery of the Goods to the Customer.
    4. Any quotation is valid for a maximum period of 7 days from its date, unless we expressly withdraw it at an earlier time.
    5. No variation of the Contract, whether about description of the Goods, price or otherwise, can be made after it has been entered into unless the variation is agreed by the Customer and the Supplier in writing.
    6. We intend that these Terms and Condition apply to a Contract entered into by you as a Customer where we, the Supplier, and you, the Customer, enter the Contract at any of the Supplier’s business premises, online or via phone, and where the Contract is not a contract (i) for which an offer was made by the Customer in the Supplier’s and the Customer’s simultaneous physical presence away from those premises, or (ii) made immediately after the Customer was personally and individually addressed in the Supplier’s and the Customer’s simultaneous physical presence away from those premises, or (iii) made via phone with the Customer and a member or representative of the Supplier, or (iv) an order was placed by the Customer online via the Supplier’s website. If this is not the case, you must tell us, so that we can provide you with a different contract with terms which are more appropriate to you and which might, in some way, be better for you, eg by giving cancellation rights pursuant to consumer protection law. Business premises means immovable retail premises where we carry on business on a permanent basis or, in the case of movable retail premises, on a usual basis.
  1. SUPPLY AND INSTALLATION OF GOODS
    1. We shall provide and install the product to your vehicle.
    2. We may subcontract your installation to one of our authorized contractors.
      1. If we subcontract your installation and any issues arise with the installation you will be passed to the contractor to deal with them directly.
      2. If you believe the equipment or installation has caused a fault with your vehicle, we must be given the first opportunity to investigate with one of our own engineers or any costs incurred will not be covered by us.
      3. We will not be liable for any invoices, costs, or amounts associated with a fault not authorised by us prior. i)If the customer fails to adhere to any manufacturers recommended or procedures, such as valet/service mode and emergency override.ii) or If a 3rd party has reason to believe the equipment causes fault with your vehicle. If Immobiliser Fit Ltd are at fault, we will cover repair costs of up to £100.00 plus VAT, inclusive of vehicle recovery.
      4. We will not be liable in respect of a failure of the product due to the client failing to adhere to any manufacturers recommended procedures, such as valet/service mode and emergency override.
      5. All tracking Subscriptions are the responsibility of the Provider and if the product fails it is the Provider’s responsibility.
      6. If the manufacturer of the product you have bought from us ceases trading or we don’t not deal with that manufacturer further, you are not eligible for a refund in any way.
      7. We will not be responsible for any towing, storing, parking of the vehicle or any hire cars needed at any time

Cancellation by the client:

  1. The contract may be cancelled by the Client with a 30% charge of the total order being made to cover costs providing this is no later than 24 hours prior to the agreed time of delivery.
  2. If the Client wishes to change the location of the vehicle in less than 24 hours prior to the agreed delivery and installation date, the installation will be forfeited, and a second appointment will be required at a cost to the Client.
  3. If the Client cancels the order in under 24 hours of the agreed time of delivery, a charge of 50% will be applied.
  4. If the Client cannot provide a credit/debit card statement as proof of identification upon arrival, again the installation will be forfeited, and a second appointment will be required, and the Client charged.
  5. If upon arrival the if the Client has provided a vehicle unsuitable to be worked on, i.e., does not start or is deemed un-roadworthy, the installation will be forfeited, and a second appointment will be required, and the Client charged.

Due to the nature of the system we fit. After installation there are no refunds unless a fault is found with the parts or install and cannot be rectified by Immobiliser Fit Ltd or any of their registered dealers/installers.

In this case, Immobiliser Fit Ltd must be given the opportunity to return to the vehicle to rectify any faults with the system. If for any reason both parties agree to remove the system fitted by Immobiliser Fit Ltd, this must be decommissioned and uninstalled/removed by an authorised installer appointed by Immobiliser Fit Ltd only and the goods returned to us for analysis.

 

Cancellation by the company:

  1. The Company shall be entitled to cancel the contract within 14 days from any vehicular survey carried out by the Companies representative.
  2. At any time if the Company is hindered from delivering the product and completing the installation by any event beyond the Companies control.
  3. In either of the above cases, unless the cancellation is brought by wrongful behaviour of the Client, the Company shall repay to the Client the amount of any deposit paid by the Client. The Company will not otherwise be under any liability whatsoever except as may otherwise be provided by statute.
  1. YOUR OBLIGATIONS
    1. You shall contact the Provider separately to set up any Subscriptions for the services they offer to ensure your vehicle is monitored with your new tracking device. We are not responsible for tracking your vehicle once the tracker has been installed to your vehicle or for any costs of Subscriptions for this service.
    2. You shall cooperate with us in all matters relating to the installation of the device.
    3. You shall only permit our authorised personnel to carry out any installation or modification work on the Equipment. Any unauthorised work may result in the manufacturers warranty and our warranty becoming void.
    4. You shall not remove the Equipment from the vehicle.
  1. PRICE AND PAYMENT
    1. The price of the Goods and any additional delivery or other charges for the Goods, and the total price of them and the charges, is that set out in our price list current at the date we accepted the order or such other price as we may agree in writing.
    2. Prices and charges include VAT at the rate applicable at the time of the Order.
    3. Payment for Goods must be made. You must pay in cash or by submitting your credit or debit card detail with your Order and we can take payment immediately or otherwise before delivery of the Goods.
    4. Any overdue amounts of money will be charged at daily and if not paid within 7 days of installation may be passed to a debt collection firm to chase on our behalf.
    5. Any costs incurred by ourselves by chasing overdue amounts will be added to the outstanding invoice.
  1. DELIVERY
    1. We will deliver the Goods to the Delivery Location by the time or within the period agreed, or failing any agreement, without undue delay and, in any event, not more than 30 days after the day on which the Contract is entered into.
    2. Installers are not responsible for any parking, bridge tolls or congestion charges on their journey to you. This will be charged to the customer and payable on the day of install.
    3. In any case, regardless of events beyond our control, if we do not deliver the Goods on time, you can (in addition to any other remedies) treat the Contract at an end if:
      1. We have refused to deliver the goods, or if delivery on time is essential taking into account all the relevant circumstances at the time the Contract was made, or if you told us before the Contract was made that delivery on time was essential; or
      2. After we have failed to deliver on time, you have specified a later period which is appropriate to the circumstances and we have not delivered within that period.
    4. If you treat the Contract at an end, we will (in addition to other remedies) promptly return all payments made under the contract.
    5. If you were entitled to treat the Contract at an end, but do not do so, you are not prevented from cancelling the Order for any Goods or rejecting Goods that have been delivered and, if you do this, we will (in addition to other remedies) without delay return all payments made under the Contract of any such cancelled or rejected Goods. If the Goods have been delivered, you must return them or allow us to collect them from you and we will pay the costs of this.
    6. If any Goods from a commercial unit (a unit is a commercial unit if division of the unit would materially impair the value of the Goods or the character of the unit) you cannot cancel or reject the Order for some of those Goods without cancelling or rejecting the Order for the rest of them.
    7. We do not generally deliver to addresses outside England and Wales, Scotland, Northern Island, the Isle of Man and Channel Islands. If, however, we accept an Order for delivery outside that area, you may need to pay import duties or other taxes and you may need to find an independent engineer to install the Equipment to your vehicle.
    8. You agree we may deliver the Goods in instalments if we suffer a shortage of stock or other genuine and fair reason, subject to the above provisions and provided you are not liable for extra charges.
    9. If you or your nominee fail, through no fault of ours, to take delivery of the Goods at the Delivery Location, we may charge the reasonable costs of sorting and redelivering them.
    10. The Goods will become your responsibility from the completion of delivery or Customer collection. You must, if reasonably practicable, examine the Goods before accepting them.
  2. WARRANTEE

Workmanship is covered by the company warranty under the following conditions:

    1. All Workmanship comes with a 12-month warranty from the initial date of installation.
    2. If a fault occurs in the first 30 days with the product or its installation and we came to you to fix the product, we will return to the original fitting address up to 30 days from the initial installation date for inspection. If a problem occurs after the 30 days with the product or its installation. The vehicle must be booked in and brought to our HQ at HP3 9NT.
    3. Blown fuses and dead batteries are not covered under warranty and are the customer’s responsibility to check before any visit.
    4. If a visit is needed from the date you originally reported a problem. Please allow 28 days from the initial date we were informed about any problems with the product.
    5. The Company shall be under no liability in respect of defects occurring with the installation arising from wilful damage, ingress of water, misuses, damage as a result of a vehicular accident, unauthorised repairs without the Companies approval, unauthorised modifications, use of incorrect consumables such as batteries and keys, fire, flood and acts of God.
    6. The Company shall be under no liability if the total price for the product has not been paid by the due date on the invoice.
    7. The Companies guarantee is non-transferable and remains valid only for the original purchaser outlines on the invoice
    8. In the event that an engineer attends a reported fault and the fault is not the responsibility of the Company, a call-out & diagnosis charge will be made to the Client.

Products are covered by the Manufacturer’s Guarantee, which can vary between 1-3-years.

  1. All products installed by the company are subject to an annual service. This can be arranged through the sales department and must not exceed the anniversary of the date of fitting.
  2. All external parts such as sensors, remotes, sirens, tags, etc are covered by a 12 month manufacturer warranty, from date of purchase.
  1. RISK AND TITLE
    1. Risk of damage to, or loss of, the Goods will pass to you when the Goods are delivered to you.
    2. You do not own the Goods until we have received payment in full. If full payment is overdue or a step occurs towards your bankruptcy, we can choose, by notice to cancel any delivery and end any right to use the Goods still owned by you, in which case you must return them or allow us to collect them.
  1. WITHDRAWAL
    1. You can withdraw the Order by telling us before the Contract is made, if you simply wish to change your mind and without giving us a reason, and without incurring any liability.
  1. CONFORMITY
    1. We have a legal duty to supply the Goods in conformity with the Contract, and will not have conformed if it does not meet the following obligation.
    2. Upon delivery, the goods will:
      1. Be of satisfactory quality
      2. Be reasonably fit for any particular purpose for which you buy the Goods which, before the Contract is made, you made known to us (unless you do not actually rely, or it is unreasonable for you to rely, on our skill and judgment) and be fit for any purpose held out by us or set out in the Contract; and
      3. Conform to their description
    3. It is not a failure to conform if the failure has its origin in your materials.
  1. CIRCUMSTANCES BEYOND THE CONTROL OF EITHER PARTY
    1. In the event of any failure by a party because of something beyond its reasonable control:
      1. The party will advise the other party as soon as reasonably practicable; and
      2. The party’s obligations will be suspended so far as is reasonable, provided that that party will act reasonably, and the party will not be liable for any failure which it could not reasonably avoid, but this will not affect the Customer’s above rights relating to delivery.
  1. PRIVACY
    1. Your privacy is critical to us. We respect your privacy and comfy with the General Data Protection Regulation with regard to your personal information.
    2. These Terms and Conditions should be read alongside our other policies.
    3. For the purpose of these Terms and Conditions:
      1. ‘Data protection Laws’ means any applicable law relating to the processing of Personal Data, including, but not limited to the GDPR.
      2. ‘GDPR’ means the UK General Data Protection Regulation.
      3. ‘Data Controller’, ‘Personal Data’ and ‘Processing’ shall have the same meaning as in the GDPR.
    4. We are Data Controller of the Personal Data we Process in providing Goods to you.
    5. Where you supply Personal Data to us so we can provide Goods to you, and we Process that Personal Data in the course of providing the Goods to you, we will comply with our obligations imposed by the Data Protection Laws:
      1. Before or at the time of collecting Personal Data, we will identify the purposes for which information is being collected;
      2. We will only Process Personal Data for the purposes identified.
      3. We will respect your rights in relation to your Personal Data; and
      4. We will implement technical and organisational measures to ensure your Personal Data is secure.
    6. For any enquiries or complaints regarding data privacy, you can email us sales@immobiliserfit.co.uk
  1. EXCLUDING LIABILITY
    1. The Supplier does not exclude liability for: (i) any fraudulent act or omission; or (ii) for death or personal injury caused by negligence or breach of the Supplier’s other legal obligations. Subject to this, the Supplier is not liable for (i) loss which was not reasonably foreseeable to both parties at the time when the Contract was made, or (ii) loss (eg loss of profit) to the Customer’s business, trade, craft or profession which would not be suffered by the Consumer because the Supplier believes the Customer is not buying the Goods wholly or mainly for its business, trade, craft or profession.
  2. VARIAITONS
    1. The contract comprises of the verbal order placed with the salesperson and the above conditions. No variations will be deemed to be agreed by the Company unless they are set out in writing and signed by the owner of the Company.
  1. GOVERNING LAW, JURISDICTION AND COMPLAINTS
    1. The Contract (including any non-contractual matters) is governed by the law of England and Wales.
    2. Disputes can be submitted to the jurisdiction of the courts of England and Wales or , where the Customer lives in Scotland or Northern Ireland, in the courts of respectively Scotland or Northern Ireland.
    3. We try to avoid any dispute, so we deal with complaints on the email address  sales@immobiliserfit.co.uk
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